Shipping Policy

Are Food items purchased online are Freshly Packed?

All Food Items available in Brown Tree are Freshly Packed. All items delivered by us come with the manufacturing date and it shows the freshness of the product.

What is the Mode of Payment?

We accept all major credit and debit cards along with a net banking facility. Cash On Delivery is available for the all the serviceable pin codes through our courier partners.

How much are the delivery charges?

For all orders amounting to Rs. 500/- or more, irrespective of Cash on Delivery, there is a delivery charge of Rs 50/-. For orders on Cash on Delivery, there is an additional charge of Rs 50/-. Minimum cart value should be Rs 500/-.

What is the estimated delivery time?

The estimated delivery time for all the products depends on the location. Since the products are shipped from Chennai, it usually takes 4 to 5 business days for products to be shipped across the country. For purchases in South India, it takes 3 to 4 business days for the products to be shipped.

For Out of Stock items: Currently we do not have these products available for sale. Please use the "Notify Me" feature and we will let you know once it is available for sale at Browntree.in.

With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.

Once the order is made can the order be cancelled?

The order placed can be cancelled only if the order has not been dispatched.And the amount will be refunded to you within 7 to 10 business days. For orders that has already been shipped, the refund for delivery charges and additional cost of Cash on delivery will not be refunded.

If the products are damaged, will it be replaced?

The products that you purchased has not been delivered in a proper condition or damaged on transit, please do not accept the package as we will replace the goods with no extra cost.

What about any hidden costs (sales tax, octroi etc.)?

There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive. All taxes are included with the list prices.

Does Brown Tree Retail Pvt Ltd deliver internationally?

Brown Tree Retail Pvt Ltd doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the Delivery Address is within India.

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